FedexThese Terms of Use apply to your use of the Fedex website, including parcel tracking, the contact form and live chat. By using the website, you agree to these terms. If you do not agree, please do not use the website.
1. Tracking information
Tracking information is provided for your convenience. Estimated delivery dates are estimates, not guarantees, and status updates may be delayed. Only use tracking IDs for shipments you are sending or expecting.
2. Shipping services
These terms cover the website only. The shipping of any parcel is governed by the agreement made when that shipment was booked.
3. Acceptable use
You agree not to:
- Try to look up tracking IDs that are not yours, or guess them in bulk.
- Use bots, scrapers or automated tools on the website.
- Try to access staff areas, or interfere with the security or operation of the website.
- Send spam, abusive, threatening or unlawful messages through the contact form or live chat.
- Pretend to be Fedex or our staff.
We may limit or block access for anyone who breaks these rules.
4. Messages and live chat
When you contact us or use live chat, we may store your messages and reply by email. Live chat agents are not always available. If no agent is online, we will reply by email. Please do not send payment card numbers or passwords through chat or the contact form.
5. Privacy
Our Privacy Policy explains how we handle your personal information.
6. Our content
The website's design, text and logo belong to Fedex. You may not copy or reuse them without permission.
7. No warranty
The website is provided "as is" and "as available". We do our best to keep it accurate and online, but we do not promise that it will always be available, error-free or up to date.
8. Limitation of liability
To the fullest extent allowed by law, Fedex is not liable for any indirect, incidental or consequential losses arising from your use of the website, including reliance on tracking information or estimated delivery dates. Nothing in these terms limits liability that cannot be limited by law.
9. Changes
We may update these terms from time to time. The "Last updated" date at the top shows when they last changed. Continuing to use the website means you accept the updated terms.
10. Governing law
These terms are governed by the laws of the State of Tennessee, United States, without regard to its conflict-of-law rules.
11. Contact
Questions about these terms? Email SUPPORT_EMAIL_HERE or use our contact page.